Privacy Policy

1. Information we collect

Depending on how you use the Service, we may collect:

• Account data: email address and authentication identifiers when hosts register or sign in.
• Property data: information hosts enter (property name, address, Wi-Fi, check-in/out, rules, custom fields, imported documents).
• Guest chat data: messages guests send and AI replies, linked to a property ID.
• Feedback: optional messages hosts send us from the dashboard.
• Technical data: IP address, browser type, device information, cookies, and usage logs for security and operations.
• Presence data: last activity timestamps for host accounts (used internally for support and operations).

2. How we use information

We use information to:

• Provide, maintain, and secure the Service.
• Generate AI concierge replies for guests based on host-provided property data.
• Authenticate hosts and prevent abuse.
• Respond to support requests and product feedback.
• Comply with law and enforce our Terms.
• Improve reliability and performance (aggregated or de-identified where possible).

3. AI and third-party processors

Guest messages and relevant property context are processed by third-party AI providers to generate replies. We use infrastructure providers (including database and hosting services) to store and run the Service. These providers process data on our instructions and under contractual safeguards.

We do not sell your personal information. We do not use guest chats to train public models beyond what our processors require to deliver the Service, as described in their policies.

4. Legal bases (EEA/UK users)

Where GDPR applies, we process data based on: contract performance (providing the Service), legitimate interests (security, fraud prevention, improvement), and legal obligations. Consent applies where required (e.g. non-essential cookies if used).

5. Retention

We retain account and property data while your account is active and for a reasonable period afterward. Chat logs may be retained for operations, abuse prevention, and dispute resolution. You may request deletion subject to legal and backup constraints.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing. Hosts can update or delete property data in the dashboard. To exercise rights, email tellmystay@gmail.com. You may lodge a complaint with your local data protection authority.

7. Security

We use industry-standard measures including encryption in transit, access controls, and server-side authorization. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Children

The Service is not directed to children under 16. We do not knowingly collect personal data from children. Contact us if you believe a child has provided data.

9. International transfers

Data may be processed in Israel and other countries where our providers operate. We use appropriate safeguards where required by law.

10. Changes

We may update this Policy. We will post the revised version with a new effective date. Material changes may be notified via the Service or email where appropriate.

11. Contact

Privacy questions and requests: tellmystay@gmail.com